Shipping, Returns & Damaged Merchandise Policy
For ordering through our online merchant center – shipping is calculated based your total order’s weight. Below are our shipping rates based on the net total shipment weight:
0 – 25 lbs - $25
26 – 50 lbs - $50
51 lbs – 145 lbs : $60
146 lbs – 400 lbs : $0
401 lbs – 750 lbs : $0
751 lbs – 1000 lbs : $0
1001 – 1500 lbs : $0
1501 – 1700 lbs : $0
1701 – 2000 lbs : $0
Above 2000 lbs : Please call us for a quote on delivery at 1-888-608-6188
Shipping to areas other than the Lower 48 USA States will cost more, please contact us if you require shipping outside the Lower 48 USA States before placing your orders.
There will be an additional charges added for deliveries made to residential addresses. Residential deliveries include home-based businesses that do not have commercial zoning. If you require the service of a lift gate, there will also be additional charges for this service. Please contact us first with your needs, so we can contact the carrier and quote you on the additional charges.
We have warehouses across North America and have forged partnerships with all of the main shipping carriers to bring competitive shipping rates to our customers. If you would prefer to pick up your products at the distribution center nearest you (and that location has the stock that you require to fill your order) – arrangements for Will Call pick up can be made by calling customer service at 1-888-608-6188.
For delivery in the US, expect 1 – 3 business days. Rural areas & regions not serviced daily by major shipping carriers may require more time for delivery.
For delivery in Canada, expect 5- 7 business days. Rural areas & regions not serviced daily by major shipping carriers may require more time for delivery.
Product Returns & Exchanges
Order Cancellation Policy
In the event that you decide to cancel your order with National 1 Track and Parts and notification of cancellation is received before your order leaves the warehouse – you will not be penalized with any fees and your payment will be refunded to you within 1 business day.
If the order that you would like to cancel has shipped from the warehouse, you will be responsible for all return freight charges and will also be subject to a 15% restocking fee upon receipt of goods. Your refund (less the 15% restocking fee) will be returned to you within 1 business day.
Our recommendation is to ensure that you know exactly what size and type of OEM alternate parts you need for your equipment before ordering to avoid any problems associated with product returns. If you have any doubts or questions about what type of OEM alternate parts are best suited for your equipment – feel free to contact us via phone or email for clarification and guidance before ordering. National 1 Track and Parts wants every customer to be satisfied with all purchases made. If for some reason you decide that you want to return your product(s) ordered from National 1 Track and Parts, you may do so as long as the following conditions are satisfied:
- You must contact our customer service representatives at 1-866-608-6188 and notify us of your intent to return merchandise before you send back the product(s).
- The product(s) has/have been in your possession for less than 30 consecutive days from invoice date.
- The product(s) are still in new condition, with original packaging still intact.
Upon verification that the above criteria are met, returns will be accepted subject to a 15% restocking fee (based on net price of items being returned). All shipping and handling fees incurred (including any duty, tax or fuel surcharge) for the return of the products are the responsibility of the customer returning the merchandise.
Defective Merchandise Policy
Upon receipt of your order, if any of your items are not in proper working order and it appears to be a manufacturers’ defect or your order is missing parts and/or components – call customer service at 1-866-608-6188 to speak with a representative and initiate the claim process. Return freight is still the responsibility of the customer pending claim investigation. If the manufacturer’s defect claim is approved, all shipping and related fees will be promptly refunded by National 1 Track and Parts. You have 14 days from receipt of shipment to file a defective parts claim.
Shipping Damages Policy
If you receive products from National 1 Track and Parts and the shipment occurs to have been damaged in transit, please ensure that you keep all packaging materials as well as paperwork associated with your delivery. These items are required by shipping intermediaries to file any claims related to shipping damage. If the product does not appear to function properly because of damage that occurred during shipment, call 1-866-608-6188 to initiate a shipping damage claim with us. We will need to contact the shipping intermediary and verify to them that the original paperwork and packaging is available for the investigation. Upon claim approval from the shipping intermediary, we will ship out replacement product(s) immediately at no cost to you.
Please note, if the shipping damages claim is denied by the shipping intermediary – we will be unable to offer a refund on the goods associated with the claim.
These terms and conditions govern public use of this website. By using the National1 Track & Parts website, you accept these terms and conditions in full. If you disagree with the terms and conditions of the National1 Track & Parts website, you must not use this website.
This website is provided “as is”, without any representation or warranties, express or implied. While National1 Track & Parts offers Two-Year Limited Warranties on most of its products, National1 Track & Parts makes no representations or warranties in relation to this website or the information and materials provided on this website.
National1 Track & Parts reserves the right to cancel an order and refund a customer’s money because of pricing errors, or for any reason, such as out-of-stock parts.
For questions or concerns about this website or its products, please call 1-888-608-6188 or email: [email protected]