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Warranty Time Limitations — By Product Type
SKID STEER / COMPACT TRACK LOADER
Skid Steer/CTL Rubber Tracks are covered for a period of 24 months. The first 6 months are replacement warranty, and the remaining 18 months is prorated.
MINI EXCAVATOR
Mini Excavator Rubber Tracks are covered for a period of 24 months. The first 12 months are replacement warranty, and the remaining 12 months is prorated.
CRAWLER DUMPER
Crawler Dumper Rubber Tracks are covered for a period of 24 months. The first 6 months are replacement warranty, and the remaining 18 months is prorated.
DIRECTIONAL RILLS
Directional Drill Rubber Tracks are covered for a period of 24 months. The first 6 months are replacement warranty, and the remaining 18 months is prorated.
National 1 Track & Parts warrants to the original purchaser that the product will be free from manufacturing defects in workmanship and materials for a period of 24 months from the date of the original purchase. If within the 24 months from the original date of purchase the product fails due to defect in material or workmanship, the purchaser must contact National 1 Track & Parts Customer Service Department and provide a description of the defective part, including pictures, with the original purchase documentation as validation of warranty coverage date. Defective components must be returned to the manufacturer freight prepaid as requested under the terms of this warranty. The cost for freight of all warrantee parts from National 1 Track & Parts shall be the responsibility of the purchaser.
Claim Procedure
Our 2 Year Limited Warranty grants our customers full product replacement on all of our new rubber tracks and undercarriage parts when the following criteria are submitted along with the National 1 Track & Parts Warranty form:
A copy of the original invoice, along with the make, model, and year of the equipment, as well as the following pictures:
- Picture of the serial number(s) (stamped on the inside of the track)
- Picture of the complete track on the machine
- Picture of the defect
- Picture of the track size (stamped on the inside of the track)
- Picture of the work area where the machine was being operated
Please refer to your owner’s manual for information regarding part replacement guidelines for your specific type of machine. National 1 Track & Parts recommends replacement of any visibly worn undercarriage part or any undercarriage part which has been used in excess of 1,000 hours.
This warranty does not cover or apply to:
(a) Damage or premature failure due to operator misuse, mishandling, or abuse
(b) Products not used in accordance with manufacturer’s instructions or recommendations
(c) Product not installed according to manufacturer’s instructions,
(d) Normal wear and tear
(e) Products used in demolition or recycling applications
(f) Products used in abusive environments
*Please note that warranty claims may be void if there is any indication of product abuse, improper installation of parts, improper track tension, improper matching of new/used product, or product use on equipment with an excessively worn undercarriage.
Please call 1-888-608-6188 or email [email protected] if you have any specific questions about Warranty claims or information.